The following contract details the agreements between Travel Genes Tours and you with respect to your travel with us. Please read this document carefully as the deposit and payment for your trip constitutes consent to all conditions and provisions included.
Our Mission at Travel Genes
Our mission is to inspire, inform and equip travelers to have safe Indian trips that are fun, affordable and culturally broadening. We value travel as a powerful way to better understand and contribute to the world in which we live. We strive to keep our own travel style, our world outlook and our business practices consistent with these values.
What we do
What we don’t do
Tour Costs and Inclusions
All tour costs are based upon the specified services in your customized itinerary as per the “Inclusions” section. Tour costs generally include accommodations as specified; private sightseeing with local, English-speaking guides; admission fees (unless otherwise specified); meals as indicated in detailed itinerary (B=breakfast, L=lunch, D=dinner); accommodation taxes and service charges; regional surface transportation; internal flights (if specified as included); airport, train station and/or port transfers as specified; government fees and local handling charges. Itemized cost breakdowns are not available. Please refer to the “Inclusions” section of your personalized itinerary for detailed information regarding which services are included in your tour cost.
Quoted tour prices include extensive personalized planning and operational charges, and are based on current rates of exchange, airfares, tariffs and taxes as of the date of issuance of your itinerary. Prices are valid for the travel dates specified in your confirmed itinerary. Travel Genes reserves the right to increase tour prices to cover increased costs, airfares, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.
Items Not Included
Unless otherwise specified in your detailed itinerary, international flights, private air charters, airport departure taxes, tips/gratuities, laundry, alcoholic beverages, excess baggage charges, visa fees for visas obtained on arrival, travel insurance, tours indicated as optional or not specified in the itinerary, items of a personal nature, tips, video camera fees and any items not specifically listed as included, are not included.
Procedures For Booking Your Trip and Payments
All bookings are subject to the individual terms and conditions and limitations imposed by ground operators, destination management companies, airlines, hotels, and other service providers that are not affiliated with Travel Genes.
In some circumstances we will contact you for interim payments where certain services such as flights or hotels or trains have to be secured in advance. Deposits imposed by the service providers will be charged when they occur. Non-compliance with the deposit requirements can result in change or loss of services. All deposits are non-transferable.
To make a booking for any tour (except food walks) with Travel Genes the you must send a completed booking form with little advance token amount (as requested by us). You can make the payments via PayPal or direct wire bank transfer. In the case of international payments, please ensure that the full amount is received by us after all bank charges or PayPal fees have been levied.
For those of you who do not wish to use Paypal, please drop us an e-mail for direct wire bank transfer details.
The remaining balance is required 30 days before departure date or on your arrival in India but definitely before the commencement of our tour services. In case of day tours or food walks you can pay once you arrive in Delhi, or Agra.
Apart from the above in some cases like special train journeys, flight, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.
All cancellations and refund requests must be made through Email ([email protected]). Your cancellation date will be the date we receive your notice. No verbal refund requests will be honored.
All deposits, once paid will be fully refundable up to 60 days prior to the departure date. After less than 60 days of tour departure, the deposits become non-refundable as some preparations of the tour will have been confirmed.
If you cancel your tour for any reason, the following cancellation charges will apply:
60 days or more prior to departure – Full refund of the amount paid except the bank or Paypal charges.
59-30 days prior to departure – 50% of the total tour cost is refundable.
Less than 30 days – non-refundable.
Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
All tour participants will be required to sign the waiver releasing us (Rituraj Pathak & Shreya Pathak) and ‘Travel Genes’ from any liability related to any aspect of this “Travel Genes Wander Across India Tours” since we are not a tour booking agent or company but simply someone who is traveling together with other people or assist you in your travels within India. This is a standard formality with any travel booking but we just wanted to let you know before time.
Travel Genes Tours specializes in arranging and providing for your travel experience including but not limited to your transportation, hotel or other accommodations, tours and all activities together with many independently owned ground operators. The independent ground operators are not part of Travel Genes or affiliated with Travel Genes and as such have no control over them.
Travel Genes works in conjunction with the independently owned ground operators and makes client arrangements on behalf of the ground operators as an accommodation to our customers and in no way is acting on the behalf of the ground operators or able to control or manage the ground operators, including but without limitation their actions, schedules, fees and policies as they are all independently owned and managed and are not affiliated in any way with Travel Genes.
In no event shall liability on behalf of Travel Genes exceed the amount paid to Travel Genes for services rendered by Travel Genes Tours. Travel Genes assumes no liability nor warrants or guarantees the services provided by any independent providers within the travel process except for those of Travel Genes. The services provided by the ground operators include and are limited by their own terms and conditions as set delineated on their tickets, exchange orders or vouchers issued by them and/or their suppliers.
LIMITATIONS OF LIABILITY FOR TRAVEL GENES
It is important to recognize and acknowledge that Travel Genes endeavors to utilize the services of ground operators and other providers that it is familiar with and are known for the quality and safety of their services; however, since Travel Genes is a separate entity with no affiliation to any other service providers Travel Genes cannot be held liable for any acts or omissions of any other entities involved in the travel process.
TRAVEL GENES SHALL NOT BE HELD LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE WHICH MAY OCCUR DUE TO:
1) WRONGFUL, NEGLIGENT OR ARBITRARY ACTS OR OMISSIONS ON THE PART OF ANY SUPPLIER AND/OR SERVICE PROVIDERS, ITS EMPLOYEES AND OTHERS NOT UNDER THE DIRECT CONTROL OF TRAVEL GENES; OR
2) DEFECTS OR FAILURE OF ANY AIRCRAFT, VESSEL, VEHICLE OR OTHER EQUIPMENT INSTRUMENTALLY UNDER CONTROL OF INDEPENDENT SUPPLIERS. IN ADDITION TRAVEL GENES SHALL NOT BE LIABLE FOR LOSSES OR ADDITIONAL EXPENSES WITH RESPECT TO ANY DETENTION, DELAY, LOSS, DAMAGE, SICKNESS, OR INJURY, IRRESPECTIVE OF THE CAUSE, INCLUDING STRIKES, WAR, QUARANTINE AND WHETHER OR NOT DIRECTLY OR INDIRECTLY CAUSED BY ANY INDEPENDENT SERVICE PROVIDED, OR BY ANY PROPERTY USED OR UTILIZED BY AN INDEPENDENT SERVICE PROVIDER THAT WAS INCLUDED WITHIN THE TRAVEL ARRANGEMENTS SET UP BY TRAVEL GENES.
Passports, Visas and Health Matters
Medical vaccinations, passports, visas etc. are entirely your responsibility and must be arranged prior to departure. We can take no responsibility for cancellation of your trip in the event that you are not allowed to fly, or continue your tour. If you are unable to travel due to not being able to obtain (or not having) the appropriate visa we reserve the right to retain the cost of the trip.
All baggage is transported at owner’s own risk. Please check directly with the airline for specific baggage allowances. Travel Genes arrangements and tour costs are based on one suitcase and one carry-on bag per traveler. If you anticipate that your luggage will exceed this amount, please contact us as soon as possible so that we can arrange larger vehicles for airport transfers and sightseeing accordingly. All money, valuables and travel documents should be packed in a carry-on bag for which you are responsible at all times. Travel Genes can not be responsible for loss or damage to baggage. Insurance is strongly recommended.
Subject to change
Travel Genes may need to modify itineraries and/or substitute hotels of a reasonably similar quality, when available, should circumstances beyond its control deem it necessary and therefore reserves the right to do so.
Travel Genes reserves the right to cancel the Client’s tour, however, although we will normally not do so unless forced to do so by virtue of unforeseen circumstances such as flight cancellations, civil or political unrest or ‘force majeure’. In the event of cancellation caused by unforeseen circumstances such as flight cancellations, civil or political unrest or ‘force majeure’, Travel Genes will only reimburse the amount paid for the tour.
Keep in mind that travel itinerary and activities are subject to change sometimes due to un-avoidable circumstances beyond our control such as VIP foreign delegation visits to monuments (because of which monuments are closed for few hours). Travel almost always involves unexpected situations so things might need to be re-arranged at the last-minute. It is important to remember that travel is all about the journey, and so even the unexpected situations we may face should be treated as part of the travel experience.
The nature of the tours offered by us require a degree of flexibility and that the contents and timings of the tour (including the arrival time at the tour’s destination, changes in route or method of transport) may be materially and consequentially effected as a result of Force Majeure, weather, local political conditions, natural disasters (including landslides, quakes and severe flooding), strikes, entry or border difficulties, mechanical breakdowns, flight cancellations, sickness or other unforeseen circumstances. You must be prepared to accept this flexibility and to accept that we cannot be held responsible for delays and alterations in the schedule, or for expenses incurred as result of any delay or alterations arising from any such circumstances.
Where the Client does not suffer personal injury, and is not as a result of ‘force majeure’, the Company accepts liability should any part of the tour arrangements booked with the Company not be supplied as described in the itinerary. In addition we do not accept liability for compensation should there be no fault on the part of the Travel Genes or its suppliers and the reason for the failure in the tour arrangements was the client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by Travel Genes or its suppliers even if all due care had been exercised. Where the Client does suffer personal injury or death as a result of an activity forming part of the tour arrangements booked with Travel Genes, the same rules shall apply.
Our responsibility does not start until you meet the group at the designated start point in India; usually the airport in the city at the start of the trip. We are not responsible for any additional expenses incurred by you in getting to the meeting point.
For personal property, Travel Genes is not responsible for any loss or damage to your personal property; it is highly recommended that insurance be obtained. Therefore, with respect to all baggage and personal property, passengers as with any form of travel, assume the risk of bringing said property and it is the responsibility of the passenger to obtain insurance against loss or damage of said property.
For travel to India, visas are required. A visa for India must be applied for and received before departing your country. There is NO VISA upon arrival in India. IT IS YOUR RESPONSIBILITY TO OBTAIN THIS VISA. THERE WILL BE NO REFUNDS IF THE VISA FOR INDIA, OR ANY ADDITIONAL DESTINATION IS NOT OBTAINED.
Neither Travel Genes Tours nor the founders (Dr. Rituraj Pathak & Shreya Pathak), shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation, touring, or other services provided resulting directly or indirectly from any acts of God, fire, breakdown in machinery or equipment, acts of government or other authorities, wars whether declared or not, hostilities, acts of nature, animals, criminal acts, acts of terrorism, civil disturbances, strikes, riots, thefts, pilferage, loss or damage to baggage, illness, allergic reactions, disease, epidemics, quarantines, medical or customs regulations, financial defaults of service providers, delays or cancellations of or changes in itinerary or schedules, or from any other causes beyond the control of us including, without limitation, any act of negligence or breach of contract by any independent third-party who is to or does supply any goods or services for your trip, or for any loss or damage resulting from insufficient or improperly issued passports, visas or other documents, and that neither Travel Genes nor any of the founders shall be or become liable or responsible for any additional expenses or liability sustained or incurred by you as a result of any of the foregoing causes. The services provided by our suppliers are subject to the laws of the place where the services are provided and any conditions imposed by those suppliers. The liability of the suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.
Payment of tour fees shall constitute consent to all provisions of this Agreement as set forth herein.